Aleria

Terms of Use (the “Terms”)

Last Updated: 08.10.2026

1. Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Terms of Use

● "Agreement" means the Terms of Use, the EULA and, where applicable, the Subscription Plan, which together form the entire agreement between You and the Company regarding the use of the Application.

● "Application" means the software program provided by the Company downloaded by You through Company Website or any Application Store's account to a Device, named “aleria” product.

● "Application Store" means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) by which the Application has been downloaded to your Device.

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Aleria Technology LLC a limited liability company organised under the laws of United Arab Emirates with registered address at Al Muntazah district, Sharq 48 zone, Abu Dhabi, United Arab Emirates with license number CN-4978368 and with contact details as follows:

Email support: support@aleria.com

General inquiry: contact@aleria.cloud

Website: aleria.ai

● "Content" refers to content such as text, images, or other information that can be typed, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

● "Country" refers to: the United Arab Emirates

● "Device" means any device that can access the Application such as a cell phone, a digital tablet or a laptop/ desktop.

● "EULA" means the End User License Agreement governing your right to install and use the Application, as updated from time to time.

● "Services" means the Application and all related features made available by the Company to You, including but not limited to: online meeting hosting, audio recording of meetings, storage and retrieval of recordings, participant management, and any additional features provided through the Application, as further described on the Company's website at www.aleria.ai and subject to the Subscription Plan acquired by You.

● "Subscription Plan" means the specific paid plan selected by You at the time of purchase, which determines the scope of the Services, the applicable fees and features available to You, as set out on the Company's website at www.aleria.ai at the date of purchase, or as otherwise communicated to You by the Company in writing prior to purchase.

● "Terms of Use" means these terms and conditions governing your access to and use of the Services, as updated from time to time.

● "Third-Party Services" means any services or content (including data, information, applications and other products services) provided by a third-party that may be displayed, included or made available by the Application as a result of using the Application Services.

● "You" means the individual accessing or using the Application, or the company or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.

Acknowledgment

By using the Services, you acknowledge and agree that:

1. Terms Acceptance: You have read, understood, and agree to be bound by these Terms of Use, our EULA and, where you subscribe to a paid offer, the applicable Subscription Plan.

2. Privacy Policy Acknowledgment: You have read and understood our Privacy Policy, which describes how we collect and use your personal data.

2. Account Creation and Use

Unless otherwise agreed in a customized agreement signed between the Company and You, you may create an Aleria account through the web interface at www.aleria.ai, download the Aleria application from an application store, or download Aleria desktop applications or the Aleria command line interface from aleria.ai/download.

In addition to creating an account, you may access the Services through the Aleria website or, where you choose to use the Application, by downloading and installing it on a compatible Device that meets the system requirements set out in the EULA.

3. Subscriptions, fees and payment

Subscriptions Plans: To access certain Services, you must sign up for a Subscription Plan with us, first by creating an account and then following the subscription procedure.

The fees applicable to our Services (including information on how we calculate our fees) are set out on the Company’s website at https://aleria.ai/pricing unless otherwise communicated to you by the Company in writing.

The content, features, and other services provided as part of your Subscription Plan, and the duration of your subscription, will be described in the order process. We may change or refresh the content, features, and other services from time to time, and we do not guarantee that any particular piece of content, feature, or other service will always be available through the Services.

Fees and billing: If you subscribe to a paid Subscription Plan, you must provide complete and accurate billing information, including a valid payment method. Your payment method will be automatically charged at each renewal period until cancellation. If payment cannot be processed, we may downgrade your account or suspend access to the Services until payment is received.

Fees and applicable taxes are charged on a monthly basis unless otherwise specified at the time of purchase.

Except as expressly provided in these Terms of Use or where required by law, all payments are non-refundable.

Subscription term and automatic renewal: Each Subscription Plan is entered into for an initial term of one month and automatically renews for successive one-month periods, until cancellation or termination. Subscription fees are charged monthly. If you cancel your Subscription Plan, you will continue to have access to the Service until the end of the current monthly billing period

Subscription fees: You will pay the fees to us for the Initial Term and each subsequent Renewal Term up front at the start of that Initial Term or Renewal Term (as applicable).

We have the right to make changes to the fees applicable to your Subscription Plan from time to time. If these changes result in an increase in the fees payable by you, we will inform you at least 30 days in advance of the change and you shall be deemed to have agreed to the increase in fees payable by you unless you cancel the Subscription before the Renewal Term to which the increase in fees will apply.

Subscription Plan cancellation: You may cancel your paid Subscription Plan at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Services of your plan until that date. No refund will be issued for the remaining days of the paid period, except as provided under these Term of Use or as required by applicable mandatory law.

Modification of Services or Pricing: The Company may update its Services or pricing from time to time. If any such update materially changes the terms of your Subscription Plan, you will be notified at least thirty (30) days in advance. Any price increase will take effect at your next renewal date, giving you the opportunity to cancel your Subscription Plan from the next renewal date if you want.

4. Content

You are responsible for all Content that you upload, post, or transmit through aleria and ensure that such Content complies with applicable laws, including but not limited to intellectual property laws and personal data protection laws. You represent and warrant that You own or have the necessary rights to use the Content and that it does not infringe on any intellectual property rights of others.

You must not upload, post, or transmit Content that is unlawful, defamatory, obscene, or infringes on third-party rights.

You retain all ownership rights in your Content. By uploading, or transmitting Content through the Services, you grant to the Company a worldwide, royalty-free, non-exclusive, sub-licensable license to:

Store, host, and reproduce your Content on our servers and systems;

Transmit, display, and perform your Content to other participants as intended by the Service;

Process your Content technically to provide the Services (e.g., compression, format conversion);

Create derivative works solely for delivery of Services

Retain archived copies of your Content for backup and recovery purposes.

Limitations: This license does not include the right to:

Use your Content for marketing or promotional purposes without separate consent;

Train artificial intelligence or machine learning models using your Content;

Share your Content with third parties except as necessary to provide the Services.

License Duration: This license continues until you delete your Content or terminate your account. Upon deletion, we will remove your Content from active systems within 90 days and from backup systems within 120 days.

5. Services

We will provide the Services in accordance with the acquired Subscription Plans, the EULA, these Terms of Use and our Privacy Policy.

We may suspend, restrict or interrupt the Services for maintenance, security, operational or technical reasons. Where reasonably practicable, we will provide prior notice of scheduled maintenance.

We do not provide service credits, refunds or other compensation for any unavailability, interruption, delay or degradation of the Services, except where required by applicable law.

6. Data Protection and Security

We will implement reasonable security measures to protect your data against unauthorized access, disclosure, or destruction.

You are responsible for maintaining the confidentiality and security of your Account credentials and Content.

We comply with applicable data protection laws and regulations. Please consult the privacy policy below.

7. Compliance

The Company is committed to maintaining the highest standards of compliance with applicable laws, regulations, and industry standards. This Compliance Policy outlines the principles and guidelines that govern the use of aleria by its users.

Scope

This Compliance Policy applies to all users of aleria, including employees and, contractors.

Compliance Principles

  1. EULA: Users must accept and comply at all times with the End User License Agreement.
  2. Data Protection: Aleria Technology LLC is committed to protecting the confidentiality, integrity, and availability of user data. Users must comply with all applicable data protection laws and regulations applicable in UAE. Users must also comply with international regulations, such as the General Data Protection Regulation (GDPR) if they are located in the European Union or other applicable data protection laws.
  3. Security: Users must maintain the confidentiality and security of their account credentials and content. Users are responsible for reporting any security breaches or unauthorized access to their accounts.
  4. Content Restrictions: Users must not upload, post, or transmit content that is unlawful, defamatory, obscene, or infringes on third-party rights. Any litigation arising as a breach of this condition is the sole responsibility of the user.
  5. Intellectual Property: All Intellectual property rights of aleria belong to Aleria Technology LLC. Users must respect the intellectual property rights of others and only use copyrighted materials with permission.
  6. Anti-Corruption: Users must comply with all applicable anti-corruption laws and regulations, applicable in UAE.

User Responsibilities

  1. Account Management: Users are responsible for maintaining the accuracy and completeness of their account information.
  2. Content Management: Users are responsible for managing their content and ensuring that it complies with the Compliance Principles. Business users must ensure that all individuals accessing aleria on their behalf comply with these Terms.
  3. Audio Recordings: Audio recording of meetings is available as a feature of the Services. In accordance with UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021) and applicable privacy laws, all meeting participants must consent before any audio recording may commence.

If You activate an audio-recording feature, You are solely responsible for determining whether recording is permitted and for complying with all applicable laws.

Before recording, You must expressly inform all participants that the meeting will be recorded and obtain any notice, consent or other authorization required by applicable law with associated documentation. You represent and warrant that You have complied with those requirements and that Your use of recordings does not infringe any third-party rights.

Participants who do not consent should have the option to leave the meeting or join without being recorded (audio muted).

The Company does not obtain consent on Your behalf and does not warrant that the Services will provide a particular notice, consent, opt-out, audio-muting or recording-indicator mechanism.

Recordings are processed in accordance with the Privacy Policy. You must not use recordings for any unlawful purpose.

Storage and Retention of Recordings
Audio recordings are stored securely using industry-standard encryption. Recordings are stored for a period of thirty (30) days from the date of recording, or until deleted by the user, and may be accessed only by the meeting organizer and designated administrators. Users may request deletion of their recordings at any time by contacting the meeting organizer or support@aleria.com. This will result in the deletion of the entire recording concerned.

Participant Rights: Participants have the right to:

Decline to participate in a recorded meeting;

Request access to any recording in which they appear;

Request deletion of recordings containing their voice;

Receive a copy of recordings upon request.

Legal Compliance: By using the recording feature, You represent and warrant that:

You have informed all participants that the meeting will be recorded;

You have obtained consent from all participants or will ensure only consenting participants are recorded;

You will comply with all applicable laws regarding recording of conversations;

You will not use recordings for any unlawful purpose.

  1. Security Management: Users are responsible for maintaining the security of their account credentials and content.
  2. Reporting: Users must report any compliance issues or concerns to support@aleria.com.

Consequences of Non-Compliance

  1. Account Suspension: Aleria Technology LLC may suspend or terminate user accounts that do not comply with the Compliance Policy.
  2. Legal Action: Aleria Technology LLC may take legal action against users who do not comply with the Compliance Policy.
  3. Reputation Damage: Non-compliance may damage the reputation of The Company and its users.

You must comply with all applicable laws and regulations when using aleria.

We reserve the right to suspend or terminate your Account if we suspect non-compliance.

8. Termination

The Company may suspend or terminate your access to the Services at any time, with or without cause, upon reasonable notice where practicable. In the event of suspension or termination for cause (including breach of this Agreement, non-payment, or suspected fraudulent activity), the Company may suspend or terminate immediately and without prior notice.

Upon termination, your right to access and use the Services will cease immediately. The Company shall not be liable for any damages or losses resulting from such termination, except as provided below.

9. Limitation of Liability

WE PROVIDE ALERIA "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NOTABLY, WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES.

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF ALERIA.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.

For consumer users located in the European union, nothing in these terms affects any mandatory statutory rights that you may have as a consumer, including where the services are not supplied with the conformity, quality or fitness required by applicable law.

Subject to the foregoing, our aggregate liability arising out of or in connection with the services or this Agreement, whether in contract, tort (including negligence) or otherwise, shall not exceed the greater of: (a) the fees paid by you for the Services during the twelve (12) months preceding the event giving rise to the claim; and (b) €100. This cap applies in aggregate across the documents forming this Agreement and is not cumulative.

10. DMCA Compliance

This Section applies only to claims and procedures arising under Section 512 of the U.S. Copyright Act, as amended by the Digital Millennium Copyright Act (“DMCA”).

In accordance with the DMCA, we will respond promptly to valid notices of claimed copyright infringement committed using our Services.

Reporting Infringement

If you believe that any content hosted on our platform violates your copyright, please submit a formal takedown notice to our designated copyright agent (email: support@aleria.com address: Al Muntazah district, Sharq 48 zone, Abu Dhabi, United Arab Emirates). To be effective, your notice must include:

  1. Signature: A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
  2. Work Identification: A clear description of the copyrighted work you claim has been infringed.
  3. Location of Material: The specific URL or location within our Services where the allegedly infringing material is located (please be as precise as possible).
  4. Contact Info: Your full name, mailing address, telephone number, and email address.
  5. Good Faith Statement: A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
  6. Perjury Statement: A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the owner (or authorized agent) of the intellectual property involved.

Counter-Notification Process

If you believe your content was removed by mistake or misidentification, you may submit a written Counter-Notice to our agent.

The counter-notification must include the information required by applicable law, including a statement under penalty of perjury that the removal or disabling of access was the result of mistake or misidentification and the required consent to U.S. federal court jurisdiction and service of process.

Repeat Infringer Policy

We maintain a "three-strikes" style philosophy, though we reserve the right to act sooner. In accordance with the DMCA, it is our policy to terminate the accounts of users who repeatedly infringe the intellectual property rights of others. We also reserve the right to disable access for any user who commits a single egregious violation.

11. Right of Withdrawal (for European Union consumers)

If You are a consumer located in the European Union, you have the right to withdraw from your Subscription Plan within 14 days of purchase without giving any reason.

To exercise such right of withdrawal during this 14-day period, the easiest way is through your account or by contacting us at support@aleria.com. You may also use the model withdrawal form below, but you are not required to do so.

If You exercise this right within the applicable period, We will reimburse all payments received for the cancelled Subscription without undue delay and no later than 14 days after we are informed of your decision to cancel. We will make the reimbursement using the same means of payment used for the initial transaction, unless otherwise agreed.

If You expressly request that the Services begin during the 14-day withdrawal period and subsequently exercise your right of withdrawal, we may charge You a proportionate amount for the Services provided up to the date on which you inform us of your decision to withdraw.

The 14-day cancellation period will not restart if You change your subscription tier or cancel and subsequently resubscribe, as You have already had the opportunity to test the Services.

Model Withdrawal Form

“To Aleria Technology LLC (support@aleria.com, Al Muntazah district, Sharq 48 zone, Abu Dhabi, UAE , United Arab Emirates)

Subject: Withdrawal Request

I hereby give notice that I withdraw from my contract of sale for the provision of the following item: [identify your purchase and insert the dedicated checkbox and the purchase ID included with your receipt], ordered on [insert date of purchase].

[Insert your name and address as well as the name of your aleria account]

[Signature – only if this form is notified on paper]

[Insert date]"

12. Dispute Resolution

THE LAWS OF THE UNITED ARAB EMIRATES AS APPLICABLE IN THE EMIRATE OF ABU DHABI, EXCLUDING ITS CONFLICTS OF LAW RULES, SHALL GOVERN THESE TERMS. FOR THE PURPOSE OF THESE TERMS, THE PARTIES SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ABU DHABI.

If you reside in a jurisdiction where local laws provide mandatory consumer or data protection rights, those applicable laws will prevail over this Terms in the event of any inconsistency. Similarly, nothing in this Section shall limit any rights or procedures available under Section 10 ‘DMCA Compliance’, where applicable.

If you have a complaint regarding the Services, we encourage you to contact our customer support team first at support@aleria.com. We will endeavour to resolve your complaint within 60 days.

If you are a consumer, you also enjoy all rights granted to consumers under applicable law.

13. Order of Precedence

In the event of any conflict or inconsistency between the documents forming this Agreement, the documents shall prevail in the following order:

  • the applicable Subscription Plan;
  • the Terms of Use;
  • the EULA.