Aleria

Terms of Use (the "Terms")

Effective Date: 14.03.2026

Last Updated: 14.03.2026

1. Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Terms of Use

● "Agreement" means this Terms of Use that forms the agreement between You and the Company regarding the use of the Application.

● "Application" means the software program provided by the Company downloaded by You through Company Website or any Application Store's account to a Device, named "aleria" product.

● "Application Store" means the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) by which the Application has been downloaded to your Device.

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Aleria Technology LLC a limited liability company organised under the laws of United Arab Emirates with registered address at Al Bateen Khalidiyah, Al Montazah Tower b, 502 offices with license number CN-4978368 and with contact details as follows:

Email support: support@aleria.com

General inquiry: contact@aleria.cloud

Website: www.aleria.com.

Phone: 0097126355126

● "Content" refers to content such as text, images, or other information that can be typed, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

● "Country" refers to: the United Arab Emirates

● "Device" means any device that can access the Application such as a cell phone, a digital tablet or a laptop/ desktop.

● "Third-Party Services" means any services or content (including data, information, applications and other products services) provided by a third-party that may be displayed, included or made available by the Application as a result of using the Application Services.

● "You" means the individual accessing or using the Application, or the company or other legal entity on behalf of which such individual is accessing or using the Application, as applicable.

Acknowledgment

By using the Services, you acknowledge and agree that:1. Terms Acceptance: You have read, understood, and agree to be bound by these Terms of Use and our EULA.2. Privacy Policy Acknowledgment: You have read and understood our Privacy Policy, which describes how we collect and use your personal data.3. Separate Consents: Where required by law, you will be asked to provide separate consent for:

  • Audio recording of meetings (each recording requires separate consent)

  • Third-party data sharing (if applicable)

  • Cross-border data transfers (if applicable)

4. Withdrawal of Consent: You may withdraw any consent at any time by contacting us at support@aleria.com. Withdrawal of consent does not affect the lawfulness of processing before withdrawal, nor does it affect the validity of your agreement to these Terms.

2. Account Creation and Use

a) Visit the Aleria website :

Aleria Download Page: [www.aleria.com]{.underline}

Follow the installation prompts to install the application on your device.

or

b) Download the aleria application from Application Store or Play Market.

3. Content

You are responsible for all Content that you upload, post, or transmit through aleria and ensure that such Content complies with applicable laws, including but not limited to intellectual property laws and personal data protection laws. You represent and warrant that You own or have the necessary rights to use the Content and that it does not infringe on any intellectual property rights of others.

You must not upload, post, or transmit Content that is unlawful, defamatory, obscene, or infringes on third-party rights.

You retain all ownership rights in your Content. By uploading, or transmitting Content through the Services, you grant to the Company a worldwide, royalty-free, non-exclusive, sub-licensable license to:

  • Store, host, and reproduce your Content on our servers and systems;

  • Transmit, display, and perform your Content to other participants as intended by the Service;

  • Process your Content technically to provide the Services (e.g., compression, format conversion);

  • Create derivative works solely for delivery of Services

  • Retain archived copies of your Content for backup and recovery purposes.

Limitations: This license does not include the right to:

  • Use your Content for marketing or promotional purposes without separate consent;

  • Train artificial intelligence or machine learning models using your Content;

  • Share your Content with third parties except as necessary to provide the Services.

License Duration: This license continues until you delete your Content or terminate your account. Upon deletion, we will remove your Content from active systems within 90 days and from backup systems within 120 days.

4. Services

We will provide the Services in accordance with the acquired plans, the EULA, these Terms and our Privacy Policy.

For paid subscription plans, we commit to:

  • Monthly Uptime Target: 99.5% availability during each calendar month

  • Scheduled Maintenance: We will provide at least 48 hours' notice for scheduled maintenance

  • Maintenance Window: Scheduled maintenance will be performed during low-usage periods (typically weekends between 2:00 AM and 6:00 AM UAE time)

Service Credits: If our monthly uptime falls below the target, affected paid subscribers may request a service credit as follows:

Monthly Uptime Service Credit

99.0% - 99.49% 5% of monthly subscription fee

95.0% - 98.99% 10% of monthly subscription fee

Below 95.0% 25% of monthly subscription fee

Exclusions: Downtime caused by factors outside our reasonable control is excluded from uptime calculations, including:

  • Force majeure events

  • Internet backbone failures

  • User-side issues

  • Scheduled maintenance

  • Cyberattacks

5. Data Protection and Security

We will implement reasonable security measures to protect your data against unauthorized access, disclosure, or destruction.

You are responsible for maintaining the confidentiality and security of your Account credentials and Content.

We comply with applicable data protection laws and regulations. Please consult the privacy policy below.

6. Compliance

The Company is committed to maintaining the highest standards of compliance with applicable laws, regulations, and industry standards. This Compliance Policy outlines the principles and guidelines that govern the use of aleria by its users.

Scope

This Compliance Policy applies to all users of aleria, including employees and, contractors.

Compliance Principles

  1. EULA: Users must accept and comply at all times with the End User License Agreement.

  2. Data Protection: Aleria Technology LLC is committed to protecting the confidentiality, integrity, and availability of user data. Users must comply with all applicable data protection laws and regulations applicable in UAE. Users must also comply with international regulations, such as the General Data Protection Regulation (GDPR) if they are located in the European Union or other applicable data protection laws.

  3. Security: Users must maintain the confidentiality and security of their account credentials and content. Users are responsible for reporting any security breaches or unauthorized access to their accounts.

  4. Content Restrictions: Users must not upload, post, or transmit content that is unlawful, defamatory, obscene, or infringes on third-party rights. Any litigation arising as a breach of this condition is the sole responsibility of the user.

  5. Intellectual Property: All Intellectual property rights of aleria belong to Aleria Technology LLC. Users must respect the intellectual property rights of others and only use copyrighted materials with permission.

  6. Anti-Corruption: Users must comply with all applicable anti-corruption laws and regulations, applicable in UAE.

User Responsibilities

  1. Account Management: Users are responsible for maintaining the accuracy and completeness of their account information.

  2. Content Management: Users are responsible for managing their content and ensuring that it complies with the Compliance Principles. Business users must ensure that all individuals accessing aleria on their behalf comply with these Terms. Audio Recordings: Audio recording of meetings is available as a feature of the Services. In accordance with UAE Cybercrime Law (Federal Decree-Law No. 34 of 2021) and applicable privacy laws, all meeting participants must consent before any audio recording may commence. When You as a meeting organizer request to record a meeting:

  • All participants will receive a clear and prominent notification that the meeting is about to be recorded;

  • Each participant must provide explicit consent by clicking an "I Agree" or similar button before the recording begins;

  • Participants who do not consent will have the option to leave the meeting or join without being recorded (audio muted);

  • A visual indicator will be displayed throughout the recording to remind participants that the meeting is being recorded.

**Storage and Retention of Recordings> Audio recordings are stored securely using industry-standard encryption. Recordings are stored for a period of twelve (12) months from the date of recording, or until deleted by the user, and may be accessed only by the meeting organizer and designated administrators. Users may request deletion of their recordings at any time by contacting support@aleria.com.> > Participant Rights: Participants have the right to:

  • Decline to participate in a recorded meeting;

  • Request access to any recording in which they appear;

  • Request deletion of recordings containing their voice;

  • Receive a copy of recordings upon request.

Legal Compliance: By using the recording feature, You represent and warrant that:

  • You have informed all participants that the meeting will be recorded;

  • You have obtained consent from all participants or will ensure only consenting participants are recorded;

  • You will comply with all applicable laws regarding recording of conversations;

  • You will not use recordings for any unlawful purpose.

  1. Security Management: Users are responsible for maintaining the security of their account credentials and content.

  2. Reporting: Users must report any compliance issues or concerns to support@aleria.com.

Consequences of Non-Compliance

  1. Account Suspension: Aleria Technology LLC may suspend or terminate user accounts that do not comply with the Compliance Policy.

  2. Legal Action: Aleria Technology LLC may take legal action against users who do not comply with the Compliance Policy.

  3. Reputation Damage: Non-compliance may damage the reputation of The Company and its users.

You must comply with all applicable laws and regulations when using aleria.

We reserve the right to suspend or terminate your Account if we suspect non-compliance.

7. Warranty Disclaimer

We provide Aleria "as is" and "as available" without warranties of any kind.

We disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of aleria. Our total liability for damages is limited to the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim

Privacy Policy

Effective Date:  14.03.2026

Last Updated:  14.03.2026

Scope

This Privacy Policy applies to all users of aleria including those accessing the platform via web browsers, mobile apps, or any other services offered by The Company across all regions. By clicking "I Agree" to these Terms, the User consents to their personal data being collected and used as provided below. The Users can withdraw their consent at any time by writing to the address provided in the Clause "Contact".

Basis for Data processing

We process your personal data on the following legal grounds:Contract Performance: We process your email address, meeting data, and device information to solely for the delivery of the Services.Consent: We process audio recordings based on your explicit consent, which you may withdraw at any time.Legitimate Interests: We process usage data and analytics to improve our Services, detect fraud, and ensure security, which constitutes a legitimate interest of the Company.Legal Obligation: We may process personal data to comply, when solicited, with legal obligations, court orders, and regulatory requirements.Vital Interests: We may process personal data to protect vital interests of individuals, such as in emergency situations, when solicited in line with legal obligations.

Personal Data We Collect

We collect the following types of personal data:

  1. Email address for accessing purposes: We collect your email address when you create an account.

  2. Meeting Data: Upon your consent, We collect data related to your meetings, including the date, time, duration.

  3. Audio Recordings: We may record audio during meetings, but only when the meeting organizer requested for meeting recording. Audio recordings will only commence after explicit consent has been obtained from all participants through the Application's consent mechanism, as described in Section 6.

  4. Device Information: We collect information about your IP address and system with its browser

How We Use Personal Data

We use personal data for the following purposes:

Providing the Service: We use personal data solely to accomplish the purpose of the product itself: provide the aleria service. Additionally, we may use personal data for:

  1. Customer support purposes with respect to the Aleria service;

  2. Enhancing and personalizing user experience with respect to the Aleria service;

  3. Analyzing usage trends for improving the Aleria service;

  4. Compliance with legal obligations.

Sharing Personal Data

We do not share personal data with third parties except in the following case If required by law, in response to legal processes, or to protect our rights, property, or safety.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.Retention Periods:

Data Type Retention Period Basis

Account Data (email, profile) Duration of account + 1 year Contract performance

Meeting Metadata Duration of account + 6 months Service improvement

Audio Recordings As specified at time of recording (max 1 year) Consent

Device/Log Data 90 days Security and fraud prevention

Support Communications 3 years from last interaction Legal compliance

Billing Records 7 years Tax and regulatory requirements

Deletion: Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law. You may request earlier deletion by contacting support@aleria.com.

Data Protection Rights

You have the following rights regarding your personal data:Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request, free of charge.Right to Rectification: You have the right to request correction of inaccurate personal data or completion of incomplete personal data.Right to Erasure: You have the right to request deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent; (c) you object to processing; or (d) it has been unlawfully processed.Right to Restriction: You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.How to Exercise Your Rights: To exercise any of these rights, please contact us at:

  • Email: support@aleria.com

  • Subject Line: "Data Subject Rights Request"

  • Include: Your name, email address, and the specific right you wish to exercise

Response Time: We will respond to your request within 30 days. If we need more time, we will inform you of the reasons and the extended timeframe.

Cross-Border Data Transfers:Data Location: Your personal data is primarily stored and processed in the United Arab Emirates.International Transfers: We may transfer your personal data to countries outside the UAE, including to our service providers and partners. Such transfers will only occur, upon your request, when using the service outside of UAE, and where:

  • The destination country has been recognized as providing an adequate level of data protection;

  • The transfer is necessary for performance of our services with you.

Safeguards: When transferring data internationally, we ensure that:

  • Data security measures are maintained at all times;

  • You retain all data protection rights.

Security

  1. We encrypt personal data in transit and at rest.

  2. You have full control over shared information, including role-based access

  3. We conduct regular security audits to identify and address vulnerabilities.

  4. We keep the data securely and protect it from any violation, penetration or illegal or unauthorized processing through the development and use of appropriate technical and organizational measures and procedures in accordance with the law and legislation in force in this regard.

****In the event of a personal data breach (a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data), we will:

  • Assess the breach within 24 hours of discovery to determine its severity and scope;

  • Document all facts relating to the breach, including categories and approximate number of data subjects affected;

  • Take immediate steps to contain and remediate the breach;

    ** Regulatory Notification **Where required by law, we will notify the UAE Data Office (or relevant supervisory authority) within 72 hours of becoming aware of a breach that poses a risk to individuals' rights and freedoms. This notification will include:

  • Nature of the breach including categories and approximate number of data subjects;

  • Name and contact details of our Data Protection Officer;

  • Likely consequences of the breach;

  • Measures taken or proposed to address the breach.

Individual NotificationIf a breach is likely to result in a high risk to your rights and freedoms, we will notify you directly without undue delay. This notification will:

  • Be in clear and plain language;

  • Describe the nature of the breach;

  • Provide recommendations for you to minimize potential harm;

  • Include our contact details for further information.

Contact for Breach ReportsIf you become aware of a potential security incident, please notify us immediately at support@aleria.com.

Changes to the Privacy Policy

We may update the Privacy Policy at any time without notice. Users are responsible for reviewing the updated Privacy Policy and ensuring that they comply with its terms. Continued use of aleria after such changes constitutes acceptance of the updated Privacy Policy

Governing Law and jurisdiction

The laws of the United Arab Emirates as applicable in the Emirate of Abu Dhabi, excluding its conflicts of law rules, shall govern these Terms. For the purpose of these Terms, the parties submit to the exclusive jurisdiction of the Courts of Abu Dhabi.

Contact Us

If you have any questions or concerns about the Privacy Policy, please contact us at

support@aleria.com

By using aleria, Users acknowledge that they have read, understand, and agree to comply with the Privacy Policy.