Privacy Policy

Effective Date:  14.03.2026

Last Updated:  14.03.2026

Definitions

For the purposes of this Privacy Policy

● "Application" means the software program provided by the Company downloaded by You through Company Website or any Application Store's account to a Device, named "aleria" product.

● "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Aleria Technology LLC a limited liability company organised under the laws of United Arab Emirates with registered address at Al Bateen Khalidiyah, Al Montazah Tower b, 502 offices with license number CN-4978368 and with contact details as follows:

Email support: support@aleria.com

General inquiry: contact@aleria.cloud

Website: www.aleria.com.

Phone: 0097126355126

Scope

This Privacy Policy applies to all users of aleria including those accessing the platform via web browsers, mobile apps, or any other services offered by The Company across all regions. By clicking "I Agree" to these Terms, the User consents to their personal data being collected and used as provided below. The Users can withdraw their consent at any time by writing to the address provided in the Clause "Contact".

Basis for Data processing

We process your personal data on the following legal grounds:Contract Performance: We process your email address, meeting data, and device information to solely for the delivery of the Services.Consent: We process audio recordings based on your explicit consent, which you may withdraw at any time.Legitimate Interests: We process usage data and analytics to improve our Services, detect fraud, and ensure security, which constitutes a legitimate interest of the Company.Legal Obligation: We may process personal data to comply, when solicited, with legal obligations, court orders, and regulatory requirements.Vital Interests: We may process personal data to protect vital interests of individuals, such as in emergency situations, when solicited in line with legal obligations.

Personal Data We Collect

We collect the following types of personal data:

1. Email address for accessing purposes: We collect your email address when you create an account.

2. Meeting Data: Upon your consent, We collect data related to your meetings, including the date, time, duration.

3. Audio Recordings: We may record audio during meetings, but only when the meeting organizer requested for meeting recording. Audio recordings will only commence after explicit consent has been obtained from all participants through the Application's consent mechanism, as described in Section 6.

4. Device Information: We collect information about your IP address and system with its browser

How We Use Personal Data

We use personal data for the following purposes:

Providing the Service: We use personal data solely to accomplish the purpose of the product itself: provide the aleria service. Additionally, we may use personal data for:

1. Customer support purposes with respect to the Aleria service;

2. Enhancing and personalizing user experience with respect to the Aleria service;

3. Analyzing usage trends for improving the Aleria service;

4. Compliance with legal obligations.

Sharing Personal Data

We do not share personal data with third parties except in the following case If required by law, in response to legal processes, or to protect our rights, property, or safety.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.Retention Periods:

Data Type Retention Period Basis

Account Data (email, profile) Duration of account + 1 year Contract performance

Meeting Metadata Duration of account + 6 months Service improvement

Audio Recordings As specified at time of recording (max 1 year) Consent

Device/Log Data 90 days Security and fraud prevention

Support Communications 3 years from last interaction Legal compliance

Billing Records 7 years Tax and regulatory requirements

Deletion: Upon account deletion, we will delete or anonymize your personal data within 30 days, except where retention is required by law. You may request earlier deletion by contacting support@aleria.com.

Data Protection Rights

You have the following rights regarding your personal data:Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information within 30 days of your request, free of charge.Right to Rectification: You have the right to request correction of inaccurate personal data or completion of incomplete personal data.Right to Erasure: You have the right to request deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you withdraw consent; (c) you object to processing; or (d) it has been unlawfully processed.Right to Restriction: You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.Right to Object: You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.How to Exercise Your Rights: To exercise any of these rights, please contact us at:

• Email: support@aleria.com

• Subject Line: "Data Subject Rights Request"

• Include: Your name, email address, and the specific right you wish to exercise

Response Time: We will respond to your request within 30 days. If we need more time, we will inform you of the reasons and the extended timeframe.

Cross-Border Data Transfers:Data Location: Your personal data is primarily stored and processed in the United Arab Emirates.International Transfers: We may transfer your personal data to countries outside the UAE, including to our service providers and partners. Such transfers will only occur, upon your request, when using the service outside of UAE, and where:

• The destination country has been recognized as providing an adequate level of data protection;

• The transfer is necessary for performance of our services with you.

Safeguards: When transferring data internationally, we ensure that:

• Data security measures are maintained at all times;

• You retain all data protection rights.

Security

1. We encrypt personal data in transit and at rest.

2. You have full control over shared information, including role-based access

3. We conduct regular security audits to identify and address vulnerabilities.

4. We keep the data securely and protect it from any violation, penetration or illegal or unauthorized processing through the development and use of appropriate technical and organizational measures and procedures in accordance with the law and legislation in force in this regard.

****In the event of a personal data breach (a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data), we will:

• Assess the breach within 24 hours of discovery to determine its severity and scope;

• Document all facts relating to the breach, including categories and approximate number of data subjects affected;

• Take immediate steps to contain and remediate the breach;

  ** Regulatory Notification **Where required by law, we will notify the UAE Data Office (or relevant supervisory authority) within 72 hours of becoming aware of a breach that poses a risk to individuals' rights and freedoms. This notification will include:

• Nature of the breach including categories and approximate number of data subjects;

• Name and contact details of our Data Protection Officer;

• Likely consequences of the breach;

• Measures taken or proposed to address the breach.

Individual NotificationIf a breach is likely to result in a high risk to your rights and freedoms, we will notify you directly without undue delay. This notification will:

• Be in clear and plain language;

• Describe the nature of the breach;

• Provide recommendations for you to minimize potential harm;

• Include our contact details for further information.

Contact for Breach ReportsIf you become aware of a potential security incident, please notify us immediately at support@aleria.com.

Changes to the Privacy Policy

We may update the Privacy Policy at any time without notice. Users are responsible for reviewing the updated Privacy Policy and ensuring that they comply with its terms. Continued use of aleria after such changes constitutes acceptance of the updated Privacy Policy

Governing Law and jurisdiction

The laws of the United Arab Emirates as applicable in the Emirate of Abu Dhabi, excluding its conflicts of law rules, shall govern these Terms. For the purpose of these Terms, the parties submit to the exclusive jurisdiction of the Courts of Abu Dhabi.

Contact Us

If you have any questions or concerns about the Privacy Policy, please contact us at

By using aleria, Users acknowledge that they have read, understand, and agree to comply with the Privacy Policy.